With the development of information networks and their bandwidth Internet has become more affordable for businesses. This led to that the interaction of many located remotely from each other to different cities and offices buildings or departments do not have technical problems with communication. But parallel with this there is the global problem - a unification of all processes.

In principle it is possible to combine the processes of organization management, using, for example, a package of applications, MS Office. But, however, this also has difficulties: if one person works on a file, no one can see these changes in real time, transfer and synchronization of business information is carried out by e-mail, which periodically is faltering, etc. Thus, the command work is lost. If these questions in the docflow somehow can be solved, then in the sales activity or active work of a company, similar problems, unfortunately, can not be solved so easily. 

For example, such situation: a manager creates an order, which immediately have to display at a head of sales department. If this order is very important and needs further discussion, the head of sales department redirects it to more qualified manager who will be cared for the order up to it’s receiving by the client. In such situation is necessary that all the changes and diversions be occurred with lightning speed. And here CRM system comes to the rescue.

Opportunities of CRM system 

CRM system has the following opportunities: 

• manages business processes; 
• optimizes the activities of the company; 
• builds an effective system of relationships with customers; 
• minimizes the human factor when dealing with clients; 
• uses a single database; 
• conducts and monitors orders, support service; 
• builds a strategy of dealing with clients; 
• analyzes the activities of the company; 
• properly organizes time-management of organizations; 
• has a system for recovering the lost data; 
• integrates with any IT systems;
• documentation is conducting centralized.

But along with all CRM system pluses it has a significant drawback – its dearness and duration of implementation. As a rule, while all business processes of enterprise will be checked, a plan for CRM project will be developed, etc., it will take several months. The development and testing of the system will take at least 2-3 months and the training and transition of employees to the new software product will take another 3 months. On average, the introduction of CRM system takes from six months to a year (on the scale of large companies).

To solve this problem, there is software Software as a service (SaaS), whose idea is that a supplier operates independently with created software and gives for customers access to it through Internet. The advantage of SaaS model is that the company does not need to setup the servers, install expensive software and provide support service. It is enough to have a browser and internet access. 

Under SaaS model customer does not acquire the software but rents it, using its services through a web interface. The customer has only a small periodic rent costs, and he does not need to invest significant funds to buy software and then to its service. 

Our offer

Modern organizations are gradually moving to reduce costs and improve efficiency of functioning. For organization of an operative work of your enterprise, you can use our new service - Cloud CRM. 

Cloud CRM has the following features:

• automation of companies of different spheres of activity; 
• support management of the organization; 
• maintenance accounting with several plans of bills and arbitrary dimensions of bills; 
• automation of organizational and economic activities; 
• calculation of employees salaries and working staff management; 
• solving tasks of financial analysis, planning and budgeting; 
• opportunities for management accounting, for formation of analytical reporting and multi-accounting support.

It is a ready CRM system that is fully deployed, tested and runned, it is located on the server in the Internet. It has solved all the questions of security, reliability, and the bugs are tested. For a project is already created extensive documentation, as well as video and audio lessons about the system using. Customer enough to subscribe a particular tariff plan for gaining access to using the service in accordance with it. The user can choose the necessary for him modules and not to pay for needless. The system is flexible – to it can connect as a small company, consisting of 4-5 people and which will pay very small sum of money, and a large corporation, where the number of employees is measured in thousands.

Cloud CRM consists of the following modules: 

• Finance - provides information about the movement of funds in the company, can keep tracks of multiple accounts / cashiers and support various currencies;
• Sales - designed for keeping records of various documents (projects, contracts, invoices). Module includes the opportunity to customize the printed forms; 
• Tasks - allows you to assign tasks, monitor their implementation. Tasks can be tied to the objects of the system;
• Statistics - provides statistics of the number of sales, customers, etc;
• Human resources - accounting for employees of the organization; 
• Contacts - contains sub-sections: events, contact persons, contractors. The module allows you to keep track of customers who place orders in your organization, and also contains the history of relationships with customers (correspondence, phone calls, etc.);
• Reports - Includes reports for above pointed out modules for convenience of documentation reviewing by top management of the company.

All the modules of our system are ready to use, and therefore, its users will not have to wait for its development and implementation. Along with all the advantages of our CRM system, we get rid of the main minus - the lack of uniformity under the business processes of enterprises. In special cases when the standard modules of Cloud CRM service do not befit under the specific activities of the company, the developers of our company can create a special functionality for business processes of such organization without interrupting the work of the system.

If you are interested in our new service - contact us.